CAMINO KOALA

Privacy Policy

Last updated: March 2026

Your privacy matters to us. This Privacy Policy explains how Camino Koala collects, uses, stores, and protects your personal information. We are committed to being transparent about our data practices and respecting your rights.

1. Information We Collect

We collect the following types of information:

Information you provide directly

  • Account information: Your name and email address when you create an account
  • Password: Stored securely using industry-standard hashing (we never store your password in plain text)
  • Newsletter preference: Whether you have opted in to receive our newsletter
  • Contact form submissions: Your name, email, and message content when you contact us

Information collected automatically

  • Usage data: Pages visited, features used, and interactions with the site
  • Device information: Browser type, operating system, and screen size
  • Location data: Approximate location based on IP address (we do not track precise GPS location unless you explicitly enable map features that require it)

2. How We Use Your Information

We use your information to:

  • Provide the Service: Create and manage your account, personalise your experience, and deliver the features you use
  • Transactional emails: Send account-related communications such as registration confirmation, password resets, and important service updates
  • Improve the Service: Understand how users interact with our platform to improve functionality and content
  • Respond to enquiries: Reply to messages sent via our contact form

3. Newsletter & Marketing Communications

We will never send you unsolicited marketing emails. Our newsletter is strictly opt-in — you will only receive it if you actively choose to subscribe during registration or through our website.

Newsletter emails are infrequent and limited to new route announcements and important updates about the Camino. You can unsubscribe at any time using the link included in every email, or by contacting us directly.

4. Cookies & Analytics

Camino Koala uses cookies and similar technologies to:

  • Essential cookies: Keep you signed in and remember your preferences (required for the site to function)
  • Analytics cookies: Understand how visitors use our site so we can improve it (anonymised and aggregated)

You can control cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features.

5. Third-Party Services

We use the following third-party services that may process your data:

  • Mapbox: Provides our interactive maps. Mapbox may collect usage data when you interact with maps. See Mapbox's Privacy Policy
  • Booking.com and other affiliates: When you click on accommodation affiliate links, you leave our site and are subject to the third party's privacy policy
  • Authentication providers: If you sign in using Google, Apple, or Facebook, we receive only your name and email address — we do not access your contacts, photos, or other account data

We do not sell, rent, or trade your personal information to any third party.

6. Data Retention & Deletion

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain certain information.

Anonymised and aggregated data (which cannot be used to identify you) may be retained for analytics and service improvement purposes.

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete personal data
  • Right to erasure: Request deletion of your personal data (“right to be forgotten”)
  • Right to data portability: Request your data in a structured, commonly used format
  • Right to restrict processing: Request that we limit how we use your data
  • Right to object: Object to the processing of your personal data for certain purposes
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@caminokoala.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Access controls and authentication for internal systems
  • Regular review of security practices

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children's Privacy

Camino Koala is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child under 16 has provided us with personal data, please contact us and we will promptly delete the information.

10. International Data Transfers

Your data may be processed and stored in countries outside your country of residence, including countries within and outside the European Economic Area. Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. For significant changes, we will notify registered users by email. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: hello@caminokoala.com